Technical Support

NEW Reader Warranty

All readers include a one-year warranty from the date of purchase. To confirm warranty eligibility, please complete the warranty replacement form with the serial numbers and model of your reader. Upon receipt, our customer service team will then contact you in 1-2 business days with the shipping instructions for your replacement reader, or to advise that your reader is no longer under warranty.

UPDATE: Please be aware that we no longer offer repairs for readers over one year old. Reader warranties expire after 12 months from date of purchase. Readers under warranty will be replaced.

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